Return Policy:

60 Days Money Back Guarantee:

We guarantee all our products with a 60 days no argument Return & Exchange policy. You may return the item(s) to us within 60 days of purchase for a refund for any reasons. Whether the product is defective, seems defective, or that you change your mind and simply do not like it, you are welcome to send it back to us for an exchange or refund.

You can return the item to us within 60 days of purchase for a refund or a free replacement. Please contact our custom service at servicemartgreat.com within 60 days of date of purchase to request an RMA number. A Return Merchandise Authorization (RMA) number is an identification number issued to a customer who needs to return an item back to MartGreat.com for an exchange or credit. Please provide your name, email address, order number, product to be returned, reason for the return and whether you are requesting a refund or a replacement. All items arriving at our warehouse without a RMA number will be refused. No returns will be accepted without a RMA number. It is very important to have the RMA number posted outside of a return package in order to properly process any exchange or credit.

What do I do once I have an RMA number?

After you receive your RMA number, you must return all disks, registration cards, boxes, packing materials, and other accessories supplied by the manufacturer to us within 10 days of the RMA number being issued. You receive prompter service on your refund/exchange by emailing us with the tracking number.

Shipping charges: Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. Free shipping will not apply anymore when the order total becomes less than $39 due to future returns. And then you will need repay the standard shipping fee $3.99 per order. MartGreat.com pay the shipping fee for the replacement. MartGreat.com will match the shipping method and pay for shipping charges on replacement or exchange products.

Please note the original and return shipping and handling charge will NOT be refunded or reimbursed under all circumstances.

Replacements are shipped the within 1-2 business day after the receipt of the return. Credits are posted within 7 business days after the receipt of the return.

Warranty:
All products sold by MartGreat carry their respective manufacturer's factory warranty.